Refund policy

We at Roma Experience are familiar with the hassles and difficulties that inevitably arise when planning an international vacation, especially due to the ongoing Covid-19 pandemic. Therefore, we are more than happy to work with you to reschedule your tour. If you have any questions or concerns, please contact us via email at info@romaexperience.com or by telephone at +39 349 532 9017

 

• A 100% refund is offered for any tour cancelled at least one month (31 days) prior to the scheduled tour date. All tickets are not refundable.

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• A 70% refund is offered for tours cancelled within 30 days to \20 days prior to the scheduled tour date. All tickets are not refundable.

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• A 50% refund is offered for tours cancelled within 19 to 7 days of the scheduled tour date. All tickets are not refundable.

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• No refund is offered for tours cancelled within 7 days from the tour date or missed tours.

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• We are unfortunately unable to refund missed tours or tours that are not cancelled ahead of time. When possible, we will work with the client to reschedule a tour, but please keep in mind that it is not always possible to reschedule tours.

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• If your travel will be canceled due to the Covid-19 pandemic we are offering a travel voucher lasting two years. 

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• If for mayor forces not depending on us but on the ongoing pandemic we will need to cancel your tours we will provide a voucher spendable within 2 years from the day of cancellation with the same credit.