Refund Policy

We at RomaExperience are familiar with the hassles and difficulties that inevitably arise when planning an international vacation. Therefore, we are more than happy to work with you should you find yourself in an unexpected situation and need to cancel or reschedule your tour in Rome, Italy. If you have any questions or concerns, please contact us via email at info@romaexperience.com or by telephone at (+39) 327-241-8766.

  • A 100% refund is offered for any tour canceled at least one month (31 days) prior to the scheduled tour date.
  • A 90% refund is offered for any Group Tour (75% for any Private Tour) canceled within 30 days to 7 days prior to the scheduled tour date.
  • A 50% refund is offered for any tour canceled within 7 days of the scheduled tour date, except for Vatican tours in high season because during this time, tickets must be purchased at least two weeks in advance and refunds are not possible due to the strict policies of the Vatican ticketing agencies.
  • We are unfortunately unable to refund missed tours or tours that are not canceled ahead of time. When possible, we will work with the client to reschedule a tour. But Please keep in mind that it is not always possible to reschedule tours (particularly tours of the Vatican for reasons explained in the bullet point above.