Refund Policy

We at RomaExperience are familiar with the hassles and difficulties that inevitably arise when planning an international vacation. Therefore, we are more than happy to work with you should you find yourself in an unexpected situation and need to cancel or reschedule your tour in Rome, Italy. If you have any questions or concerns, please contact us via email at info@romaexperience.com or by telephone at (+39) 327-241-8766.

  • A 100% refund is offered for any tour canceled at least one month (31 days) prior to the scheduled tour date.
  • A 70% refund is offered for group tours canceled within 30 days to \0 days prior to the scheduled tour date.
  • A 50% refund is offered for group tours canceled within 10 to 4 days of the scheduled tour date.
  • No refund offered for tours cancelled within 3 days from the tour date or missed tours.
  • We are unfortunately unable to refund missed tours or tours that are not canceled ahead of time. When possible, we will work with the client to reschedule a tour. But Please keep in mind that it is not always possible to reschedule tours (particularly tours of the Vatican for reasons explained in the bullet point above.